Customer Support Specialist

Sky Global is a Software Technology Company that provides market-leading innovations in data security, mobile communications and digital commerce. Experiencing rapid growth, we have aggressive plans to launch multiple new products and therefore looking to expand our team with new top talent for our offices downtown. What You Will Do:

  • Serve as the front-line, day to day support for all Sky Global related issues and duties in a timely manner
  • Investigate, troubleshoot and resolve technical and non-technical issues via phone, email and live chat
  • Utilize and maintain support tickets, effectively communicating with the development team as needed
  • Ensure the highest level of customer service, establishing strong customer relationships and maintaining high client retention

  Qualifications, Competencies & Skills:

  • Experience in customer service or a software/technical support role
  • Excellent customer and relationship management skills
  • Strong interpersonal and communication skills
  • Great at solutions-based thinking and problem-solving technical and software issues
  • Proficient at effectively learning, utilizing and troubleshooting new technology
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Full training will be provided. Must be available to work flexible hours including mornings, evenings, weekends and overnight shifts. All after hour shifts are remote. If you are a motivated self-starter, able to work in a fast-paced environment and looking to grow within the company – then we want to hear from you! Job Type: Full-time

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